Help

Your next step, made clearer

Practical guides to understand your program, configure features, and follow the customer experience

1

Install Skakir and get started

From the Salla listing to your first loyalty program settings

Setup and usage guide
2

Points & rewards guide

Automatic purchase points, a warm welcome, and rewards customers can use in your store

Setup and usage guide
3

Customer tiers guide

Bronze, Silver, and Gold levels with automatic bonus points on purchases

Setup and usage guide
4

Stamp cards guide

Digital stamp cards tied to selected products or categories, with automatic order tracking

Setup and usage guide
5

Spin the Wheel guide

Customers earn a spin through a qualifying purchase or a gift from you

Setup and usage guide
6

Daily Streak guide

A consecutive-visit challenge that records visits automatically and rewards completion

Setup and usage guide
7

Scratch & Win guide

Send a scratch card to one customer, a tier, or everyone. The revealed prize becomes a store coupon

Setup and usage guide
8

Occasion campaigns guide

Join Skakir-published seasonal campaigns with a points multiplier and a themed gift

Setup and usage guide
9

Skakir Community guide

Partner with other Skakir stores so customers can share eligible points across stores

Setup and usage guide
10

Sultan AI sales advisor guide

AI analysis of your store data, with an Arabic report and practical recommendations

Setup and usage guide
11

Analytics & reporting guide

Follow sales, customers, redemptions, and feature activity from your merchant dashboard

Setup and usage guide
12

Enable welcome points

A one-time points gift for new customers after activation

Setup and usage guide
13

Manual points and customer transfers

Recognize a customer with points and understand the two types of sharing

Setup and usage guide
14

Customer experience, emails, and notifications

How customers follow points and rewards inside your store

Setup and usage guide

Need help with a step?

Email us with the feature name and your question so we can help you find the right information

Email the Skakir team