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Why use it?
Give customers a clear connection between shopping with you and receiving something back. You choose redemption value, while purchase points are calculated automatically.
How it works
Your role as a merchant
- Choose the value customers receive when redeeming points.
- Enable a welcome bonus and choose its amount if it suits your program.
- Add manual points with an optional personal message when you want to recognize a customer.
Your customer’s experience
- Paid orders earn one point for every 10 SAR of product value.
- Customers see their balance in the storefront widget.
- They redeem points for a discount coupon to use at checkout, or gift eligible points within the store.
What can you control?
- Point redemption value
- Welcome bonus activation and amount
- Manual points and an optional message
- Within-store transfer minimum and fee
What to know before using it
- The base purchase earning rate is fixed, not a merchant setting.
- Welcome points go once to customers who register after the bonus is enabled; they are not awarded retroactively.
- Welcome, gifted, and wheel points are store-only cashback and do not affect tiers or transfer to partner stores.
- Cashback means a discount coupon, not a cash withdrawal.
Good questions. Clear answers.
Can I change how purchase points are earned?
The base rate is one point per 10 SAR of product value. You control redemption value, not the base earning rate.
Is gifting inside my store the same as Community?
No. Within-store transfers use your minimum and fee settings. Community connects partnered stores at an agreed exchange rate, with point-origin restrictions.
Setup and usage guide
Email us with the feature name and your question so we can help you find the right information.
