Setup and usage guide

Customer experience, emails, and notifications

How customers follow points and rewards inside your store.

Before you begin

Enable the features you want to offer and review your storefront from the customer perspective.

What to do

  1. Review the Skakir storefront interface to understand the balance and available rewards.
  2. Explain how customers earn points and redeem a discount coupon.
  3. Review communications for events such as earned points, rewards, and tier upgrades.
  4. Direct customers to support when they have a question about a reward or notification.

What to expect

  • Customers see their balance and engage with features inside the store.
  • Emails carry your clickable store logo in an Arabic RTL design.
  • Customer in-app notifications are available in Arabic and English.

What to know before using it

  • The verified channels are email and in-app notifications.
  • SMS, WhatsApp marketing, and push notifications are not Skakir capabilities.
  • The platform is Arabic-first and follows Saudi timezone behavior.

Good questions. Clear answers.

Do messages represent my store?

Emails carry your store logo and link. This does not imply removal of every Skakir mark or a custom domain.

Explore next

Need help with a step?

Email us with the feature name and your question so we can help you find the right information.

Email the Skakir team